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Subject :Avimark slow to load on single workstation.. 12-18-2009 06:30:27

justin

New User

Joined: 12-18-2009 06:18:59
Posts: 1
Location:

I have a single workstation that is very slow to load Avimark. The login screen for the program comes up quickly and the network usage meter in Task Manager shows that the station looks to have good connectivity. After the login screen the McAllister Payment Solutions logo flashes and then it takes a solid 15 count for the program to come up. During this time the Payment Solutions process MPS.exe is utilizing most of the cpu and Network usage meter drops to zero. On all other workstations, the program comes up almost immediately after entering the login code.
Things I've checked:
Patch cable has been replaced with new cable, no change.
Port on the network router was swapped, no change.
Firewall has been turned off, no change.
Logged in as administrator, no change.
No apparent problems shown in dcdiag test.

Workstation is running XP SP3 and the computer is only a month or two old. The server is also fairly new and running Server 2003 R2 SP2

Any help would be greatly appreciated.

Thanks

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Last Edited On: 12-18-2009 12:09:17 By justin for the Reason

Subject :Re:Avimark slow to load on single workstation.. 12-18-2009 10:08:29

rtg20

Advanced User

Joined: 12-01-2009 04:52:29
Posts: 64
Location:

Maybe something up with the MPS set-up...? Have you tried pinging the server from the problem workstation??

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Subject :Re:Avimark slow to load on single workstation.. 12-19-2009 20:09:11

Jeremy-AVImark

Advanced User

Joined: 02-11-2009 12:49:44
Posts: 693
Location:

Justin,

Make sure that the AVImark directory is excluded from your scan options in anti-virus and firewall software. If the problem still persists, it would probably be best to troubleshoot it over the phone with technical support at 1-877-838-9273.

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This posting has been authorized by McAllister Software Systems, LLC and was written by Jeremy Bennett, Client Relations Manager


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