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AVImark Forum :: Networking Issues |
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Subject :networkwide freeze-ups..
05-04-2010 05:42:58
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| jdawg63000 |
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| New User |
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Joined: 05-04-2010 05:30:43
Posts: 3
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Our practice has been running avimark for a couple years now. Lately our workstations
have been freezing up randomly all over the network. There were 2 changes that occurred
around the same time the freeze/excessively slow performance started: (1) Avimark
update. (2) New IDEXX IVLS & 8 port wired router along with Catalyst installed. Its a
complete lockup, alt/cntrl/del and end task avimark or shutdown/restart. we recently updated our server. so i find it hard to believe the server is inadequate, but i'm sure it is poss. any thoughts or suggestions on where to start? |
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Subject :Re:networkwide freeze-ups..
05-04-2010 13:05:31
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| Jeremy-AVImark |
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| Advanced User |
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Joined: 02-11-2009 12:49:44
Posts: 289
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Hi,
The first place to start is to try and find the cause or common factor in the freeze-ups. For example, does it happen more often at a certain time of day or exact time? Is it happening after the Idexx test is ran and the results are being imported? Is the lock up starting at the server and then workstations being affected or is it something noticed on one particular workstation then a few minutes later the rest of the computers? These are just a few things to check/keep note of, but hopefully, they will help you figure out where the problem is coming from. Also, do not be shy about calling into our technical support because they will be able to help you troubleshoot this as well. |
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Subject :Re:networkwide freeze-ups..
05-15-2010 00:56:01
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| jdawg63000 |
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| New User |
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Joined: 05-04-2010 05:30:43
Posts: 3
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Thank you for your response, i apologize as I have not been on to check post in some time. I will monitor to identify any occurrences that trigger the freeze. I do know for certain that it happens mainly in the lab where our idexx equipment is networked to the "problem workstation". The freeze ups seem to happen during a period of inactivity to me, but i will ask lab personnel to keep a record. For example today after logging into Avimark, i went about cleaning up in the lab (ie no pc activity on my part) went to work station and it was locked up, you can move mouse pointer but keyboard is non-functional unless strangely enough you alt/cntrl/del and end task. you cant alt/tab to another running program, you cant type into log-in box for avimark, as soon as you close avimark it's fine. |
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Subject :Re:networkwide freeze-ups..
05-20-2010 00:12:18
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| jdawg63000 |
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| New User |
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Joined: 05-04-2010 05:30:43
Posts: 3
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after watching the freezeups it is definately during times of inactivity. any suggestions? anyone else having this issue? |
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Subject :Re:networkwide freeze-ups..
05-24-2010 04:14:11
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| Jeremy-AVImark |
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| Advanced User |
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Joined: 02-11-2009 12:49:44
Posts: 289
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During the inactivity, do you have any power options set to Turn off Hard-disks, enter Standy, Hibernate, or turn off the network cards to save power? If you do, I would disable those settings on your workstations and server to see if that reduces or solves the issue.
If you are using Windows XP, there is an XP Settings document available at http://www.avimark.net/support/downloadable-documents with instructions for setting power management. If you are using a newer operating system, let me know, and I will see if I can get some instructions on setting the power management on that operating system. |
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Subject :Re:networkwide freeze-ups..
07-13-2010 11:29:01
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| rtg20 |
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| Advanced User |
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Joined: 12-01-2009 04:52:29
Posts: 59
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Not sure if you fixed this...but I think your IDEXX set up is the culprit. Here's why: the IDEXX Catalyst machine is 'noisy' i.e. can really slow the network down with tons of extra traffic (according to IDEXX themselves). Also, our IDEXX rep who set the Catalyst up on the network had ABSOLUTELY NO IDEA what she was doing. I had to keep a really close eye and she nearly made some major mistakes.
Disconnect the Catalyst from the network, restart everything, and then see what happens. |
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