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AVImark Forum :: Data Conversions |
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Subject :drivers to connect to Idexx??..
09-28-2010 10:15:48
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| highlands |
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Joined: 09-28-2010 10:06:30
Posts: 8
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Our computer only has 1 9-pin port on it, so we have a cable with a 9-pin and a USB port on it. However, there are no drivers to make it connect properly. Any ideas on where to get the proper driver for this so we can hook it up? Thanks! |
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Subject :Re:drivers to connect to Idexx??..
09-29-2010 01:50:34
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| Jeremy-AVImark |
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| Advanced User |
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Joined: 02-11-2009 12:49:44
Posts: 785
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Hi,
To get the machine physically connected to the computer, it is best to call IDEXX's support at 1-800-248-2483. I double-checked, and we do not have the driver information since IDEXX handles the physical connections. Once the machine is connected, you could call our Lab Technical Support at 1-877-838-9273 option 1, then option 3 to get the results into AVImark. |
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This posting has been authorized by McAllister Software Systems, LLC and was written by Jeremy Bennett, Client Relations Manager |
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Subject :Re:drivers to connect to Idexx??..
09-29-2010 03:29:38
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| highlands |
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Joined: 09-28-2010 10:06:30
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We did call IDEXX to get things connected, but their cord does not have the necessary drivers to connect to Avimark. When I called Avimark, they suggested getting on here because other people have connected this way. We don't know where to go to get the necessary drivers. Can we download something from online or get a cd from somewhere? |
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Subject :Re:drivers to connect to Idexx??..
09-29-2010 10:53:27
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| Jeremy-AVImark |
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| Advanced User |
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Joined: 02-11-2009 12:49:44
Posts: 785
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I verified the information with our head lab technician, and he said you would need to get a serial to USB adapter, and the adapter has to show in the Device Manager in Windows to be able to make the connection work. We do not have any specific brand recommendation on the serial to USB adapters, but if you cross-post this to our Yahoo Group, http://tech.groups.yahoo.com/group/avimark/selprof?force=1&done=/group/avimark/join to get more feedback. |
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This posting has been authorized by McAllister Software Systems, LLC and was written by Jeremy Bennett, Client Relations Manager |
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Subject :Re:drivers to connect to Idexx??..
09-30-2010 08:52:12
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| highlands |
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Joined: 09-28-2010 10:06:30
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We have that cord and it is hooked up. How do I check the Device Manager in Windows? |
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Subject :Re:drivers to connect to Idexx??..
10-04-2010 02:28:23
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| Jeremy-AVImark |
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| Advanced User |
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Joined: 02-11-2009 12:49:44
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You can right-click on the My Computer or Computer icon, click Manage, click on Device manager, and click on the + by Ports (COM and LPT1) to see if it shows under the ports. |
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This posting has been authorized by McAllister Software Systems, LLC and was written by Jeremy Bennett, Client Relations Manager |
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Subject :Re:drivers to connect to Idexx??..
10-05-2010 09:54:14
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| highlands |
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Joined: 09-28-2010 10:06:30
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It does show up, but with an exclamation point next to it. I tried to install the drivers through there, but it could not find the necessary drivers for it. Thank you for your help! We've tried, but don't know what else to do. Thanks!! |
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Subject :Re:drivers to connect to Idexx??..
10-06-2010 14:40:01
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| Jeremy-AVImark |
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| Advanced User |
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Joined: 02-11-2009 12:49:44
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Sometimes a different cable will yield different results. Can you get the cable (the one you have or one similar) from IDEXX directly? |
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Last Edited On: 10-06-2010 14:40:43 By Jeremy-AVImark for the Reason |
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This posting has been authorized by McAllister Software Systems, LLC and was written by Jeremy Bennett, Client Relations Manager |
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Subject :Re:drivers to connect to Idexx??..
10-07-2010 06:41:27
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| highlands |
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Joined: 09-28-2010 10:06:30
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The cable we have is from IDEXX. I think we are just going to get a different port installed on our computer to make it work easier. Thank you! |
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Subject :Re:drivers to connect to Idexx??..
01-15-2011 03:50:52
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| draike13 |
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Joined: 12-02-2010 04:29:24
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Highlands, have you solved the problem yet? if not, please post here and i can try to get you up and running.
If you've already fixed it, glad to hear so.
let me know, thanks |
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