mssit
AVImark
Call Us Today
1.877.838.9273
AVImark Forum::Networking Issues::Setup information for firewalls in general
Home AVImark Forum Networking Issues Setup information for firewalls in gener...
 AVImark Forum :: Networking Issues
Welcome Guest   
 Subject :Setup information for firewalls in general.. 04-19-2011 04:33:47 
jd_hupp
New User
Joined: 04-19-2011 03:40:55
Posts: 3
Location
I have a client with lagging performance at the workstations. Noticeable for certain forms (like Estimates), and certainly for a report like the daily Income by Provider, which they like to run at one of the reception stations rather than the server.

This is a peer-to-peer network, by the way, with the Avimark server running Vista business (32-bit), and the reception stations and lab computer running XP Pro (32-bit), and the owner's laptop on Vista business. In total, two Vista PC's and two XP -- one hosting an nComputing L130 terminal to serve as a second reception station.

I set up Client/Server not long ago for the sake of the bookkeeper running reports on the owner's laptop. I think this helped the bookkeeper, but overall performance was not markedly improved -- perhaps just a slight bump.

The main reception station also now regularly generates an error like this one:

Access violation at address 00BD997F in module ‘Avimark.exe.’ Read of address 0000001A (or 00000019, etc.)

Once the error appears, clicking OK seems to spawn half a dozen instances of the error in succession.

I ran some tests yesterday during a less-busy part of the day with the Income by Provider report on the two XP stations, both initially accessing via Client/Server, but then some tests with the /standalone switch. The reception station ran the report in 1.5 to 3 minutes, with no apparent correlation to client/server or standalone mode. But the lab computer ALWAYS ran the report in client/server mode at around 3 minutes, and in standalone at around half that.

Based on the unexpected but reliable results with the lab computer, I left both machines set up to use /standalone.

But I was working with another client yesterday running a different client/server kind of application (for an auto shop), and their client machines were seeing slow load times after reinstalling the McAfee security suite on the server. Program permissions in the McAfee firewall were as they should be, but what solved their problem was opening ports 137-139 for NetBIOS/File Sharing.

That got me thinking, since the vet also runs McAfee (comes free with AT&T Yahoo DSL here). I think Avimark and some other client/server program publishers like to recommend no software firewall, but that runs against some other common wisdom. So if there is a problem with Avimark interaction with the server's software firewall, I'd like to solve that rather than simply uninstalling it.

I haven't been back to run tests with the firewall disabled, but I would also like to come fully prepared to review the server firewall settings.

For program permissions, Full access for these?
AVImarkServer.exe
Upgrade.exe
AvimarkGuardian.exe
Avimark.exe for the sake of stations running in standalone mode?

Ports:
9191 for AVImarkServer.exe assuming configured for default
8090 for Upgrade.exe
Does AvimarkGuardian.exe listen on some port?
Likewise Avimark.exe for standalone access?
137-139 for file sharing?

What say you all?
IP Logged
 Subject :Re:Setup information for firewalls in general.. 04-25-2011 10:06:21 
Jeremy-AVImark
Advanced User
Joined: 02-11-2009 12:49:44
Posts: 789
Location
Jd,

For program permissions, Full access for these?
AVImarkServer.exe
Upgrade.exe
AvimarkGuardian.exe (Guardian should not require any special access since it is only useable on the server computer.)
Avimark.exe for the sake of stations running in standalone mode?

Yes, these are recommended to have full access and added to the trusted sites in Internet Explorer. The entire AVImark share should be shared with full permissions as well instead of individual files.

Ports:
9191 for AVImarkServer.exe assuming configured for default
8090 for Upgrade.exe
Does AvimarkGuardian.exe listen on some port? (No special port required.)
Likewise Avimark.exe for standalone access?
137-139 for file sharing?

Yes, except for the 137-139 should not be required, but it should not hurt to open them.

Do you know what version the clinic is running of AVImark? It can be found in Help, About AVImark. The reason I ask is most reports should be faster in client/server than in standalone, but there were some issues in some of the 2008 and 2009 versions where several of the reports took longer in client/server.
IP Logged
This posting has been authorized by McAllister Software Systems, LLC and was written by Jeremy Bennett, Client Relations Manager
 Subject :Re:Setup information for firewalls in general.. 04-29-2011 02:00:30 
jd_hupp
New User
Joined: 04-19-2011 03:40:55
Posts: 3
Location
They are running version 2010.4.1.13929.

Further testing seems to indicate that this is not a firewall issue. I disabled the McAfee firewall altogether on the server and client and it made little difference.

I was able to do some after-hours testing to remove general activity from the picture. I find that on a client station of interest at the front desk, running the Income by Provider daily report takes about 1 minute 30 seconds in standalone mode, but 3 minutes 50 seconds in client-server mode. Wildly unexpected.

Apart from temporarily disabling the software firewalls, as regards other setup recommendations above, I have the network machine names entered at Internet Options: Security tab: Local Intranet: Sites button: Advanced button: Sites. And yes, the entire Avimark folder is shared with Full permissions.

Because I posted this topic asking for firewall information and that no longer seems to be the relevant point, I have posted afresh at:
http://www.avimark.net/component/ccboard/view-postlist/forum-7-networking-issues/topic-625-income-by-provider-report-in-client-server-takes-twice-as-long
IP Logged
Page # 


Powered by ccBoard


" McAllister Software continues to amaze me with such good service and understanding, patient employees. "

Gerald Howse, DVM


Chat Hours:
Monday - Friday
8am - 5pm CST

Mss rewards

Sign up for a year of AVImark technical support and get additional discounts when you use these other services. Click Here to Learn More
MSS Data Vault MSS Pet ID McAllister Payment Solutions MSSITPetwise
Copyright © 2012 McAllister Software Systems, LLC. All rights reserved.