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AVImark Forum :: Networking Issues |
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Subject :Slow Networking.....
03-30-2009 07:02:37
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| TAHofL |
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| New User |
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Joined: 03-30-2009 06:05:04
Posts: 1
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<p>I have been an AVImark practice forever, started off DOS, made the conversion, ran on Windows 98 forever until last year about February 2008 we got all new computers (one dedicated server -Windows Server 2008 , 7 stations (Windows Vista) with all the networking and RAM, etc requirements as per AVImark....</p>
<p>We are frequently having slow refresh rate and lock-ups even a year later after trying all kinds of "stuff". We will work fine one day, then the next day, we will click the mouse on a line item and it takes 2 inutes or more to refresh and add or update items. Oddly enough our most common time for lock-ups are daily at 5:20-5:30pm...we can almost sit there and watch it happen. If we close AVImark and restart, then we get back in the groove just fine, until tomorrow. We do have internet connection, available to all stations, but do run firewalls and antivirus as recommended as well.</p>
<p>Anyone else having anything like this? Is it the server? The networking? The antivirus/firewall? An incompatability between Windows Server 2008 and Windows Vista?</p>
<p>My computer intall people say it is an AVI mark issue because that is the only thing that runs slow and locks up (although, printing documents is sometime rather slow too, and they are a Word function and not AVImark?!?!) The only other thing that really runs on the computers though is QuickBooks, but that is NOT networked and is only running on my computer (one of the workstations in my office)...</p>
<p>HELP !!!</p>
<p>Rick Krason, DVM</p> |
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Subject :Re: Slow Networking.....
04-07-2009 08:49:15
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| jasgrider |
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Joined: 04-07-2009 08:33:35
Posts: 3
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<p>You sure something like an full server antivirus scan is not kicking off at 5:20 in the afternoon? Maybe a system backup that your consulting people put in?</p>
<p>I'd look hard at the server as that is the common denominator in the process. Something is running at 5:20 to create a performance issue.</p>
<p>Another questions: Did they do any work to the physical network when you put new systems in? Nothing like finding you were running on an old hub when you really need a switch. You would probably see more slow downs and extended problems if this was the issue UNLESS it was a problem where the switch or network device felt the need to reboot its self from faulty software/hardware.</p> |
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Subject :Re: Slow Networking.....
04-22-2009 12:43:29
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| soniavettech |
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Joined: 02-24-2009 09:47:44
Posts: 11
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<p>Oddly enough, we have 1 computer right now that will lock up Avimark at 5:30 as well. It is XP Pro, with internet connection and our server connection, Avira for an antivirus and we have a firewall up. However, none of our other computers seem to have this problem. We used to have an old WIN 98 that would do it as well, but we got rid of that computer with out ever resolving the issue.</p>
<p>I'm not sure what the answer is, but our tech guy seems to think it's something in Avimark...</p> |
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Subject :Re:Slow Networking.....
05-30-2009 20:50:07
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| Chakotay2 |
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| Power User |
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Joined: 03-26-2009 18:00:49
Posts: 34
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<p>I am having the same issues. We are running in client/server mode and have a brand new server with Xeon processor, 4 gigs of ram, etc... no other network issues but AVIMARK. It happens more randomly than at any particular time however.</p> |
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Last Edited On: 05-30-2009 20:50:07 By Chakotay2 for the Reason |
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Subject :Re:Slow Networking.....
06-19-2009 08:22:58
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| mlighter |
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Joined: 06-19-2009 08:06:19
Posts: 4
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<p>A network performance issue can be caused by several things, but typically it is server related if it runs normally at other times of the day. My guess is that the server is under stress doing backups, maintenance, or some other procedure that is causing it to respond slowly. The company I work for (CyberCE) routinely deals with problems like these and we have Microsoft certified engineers on staff. We also have a remote support program that will allow us diagnose and remediate the problem. Give us a call if you'd like us to look at it. (Note: Our time is billable). Our website address is <a href="http://www.cyberce.net">http://www.cyberce.net</a> and you can get our phone number there. I'm sure we can help.</p> |
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Subject :Re:Slow Networking.....
08-06-2010 08:30:08
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| Skirkman |
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Joined: 08-06-2010 08:24:03
Posts: 4
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We are running a new high end Windows 2008 Server and new i7 Windows 7 workstations. We are having the same problem with the lockup between 5:20-5:30 pm. This does not happen when Avimark is closed. The two computers involved happen to be the only two setup for MPS Credit Card Processing.
Has anyone resolved this issue? Any ideas? |
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Subject :Re:Slow Networking.....
08-06-2010 08:31:01
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| Skirkman |
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Joined: 08-06-2010 08:24:03
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We are running a new high end Windows 2008 Server and new i7 Windows 7 workstations. We are having the same problem with the lockup between 5:20-5:30 pm. This does not happen when Avimark is closed. The two computers involved happen to be the only two setup for MPS Credit Card Processing.
Has anyone resolved this issue? Any ideas? |
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Subject :Re:Slow Networking.....
08-08-2010 07:28:12
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| rtg20 |
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Joined: 12-01-2009 04:52:29
Posts: 64
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Hopefully Jeremy will contribute to this thread. What an annoying problem! Does it happen to your server or just the MPS computer? We use MPS too and it crashes now and then but not every day and not always around the same time. Have you called MPS to check if they're doing any kind of end-of-the-day logging...? Have you turned off all anti-virus software, Windows updates etc...? |
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Subject :Re:Slow Networking.....
08-09-2010 07:00:45
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| Skirkman |
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Joined: 08-06-2010 08:24:03
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This only happens to the 2 check-out PC's. I am going to call MPS to discuss this PM. We have turned off all resident programs. Firewall is off and had even uninstalled antivirus at one point. Any help would be great! |
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Subject :Re:Slow Networking.....
08-09-2010 16:59:16
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| rtg20 |
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| Advanced User |
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Joined: 12-01-2009 04:52:29
Posts: 64
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Can you disable MPS on one of the PCs at 5 pm and see if the other crashes? Would be interesting to test. Also can MPS tell you if their software does any error logging? |
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Subject :Re:Slow Networking.....
08-10-2010 10:55:24
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| Delphi7 |
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Joined: 08-09-2010 11:35:21
Posts: 5
Location: AVImark Technical Support |
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Jeremy is out of the office this week but will return Monday. Check the Scheduled tasks on all of the computers to see if anything is scheduled to run at that time. You'll find the Scheduled tasks in the Control Panel. |
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Subject :Re:Slow Networking.....
08-16-2010 07:58:56
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| Jeremy-AVImark |
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| Advanced User |
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Joined: 02-11-2009 12:49:44
Posts: 789
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Skirkman,
Were you able to resolve the issue by speaking with MPS? The forums are very protective of the registration data, so I do not have anything to reference the clinic's account with which to check on you. |
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This posting has been authorized by McAllister Software Systems, LLC and was written by Jeremy Bennett, Client Relations Manager |
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Subject :Re:Slow Networking.....
12-08-2010 07:03:06
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| JCJXXL |
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Joined: 12-08-2010 06:50:25
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I see there's been no activity on this subject since August but thought I'd check in. I have a new Vet clinic I'm doing work for and they have the exact same problem.
Everything has been checked. The only difference I can find with their setup vs my other vet clinics is the network layout.
The new client is on a DOMAIN (Win 2008 SBS). I know it (domain) has advantages but also has some disadvantages (one being performance). None of my other clinics are on a domain. I have them setup as a basic WORKGROUP and not only does Avimark not freeze up but it also runs much faster at my other clinics.
Just out of curiosity are the posts above mine from people who are configured on a domain?
Just for the heck of it I installed a temporary server (workgroup - Win 7 Pro) and routed only one of the 12 workstations to the temp server. My reasoning for this is it would help me trouble shoot and eliminate several things at once.
1) If the problem still existed with the temp server I can rule out the main server configuration and start looking at router, switch or maybe the Avimark database itself (it was a conversion from DOS).
2) If the problem disappears with the temp server then I can start looking at the main server (this result would rule out Avimark, database, router, switch,etc.)
So far the single workstation pointing to the temp server (workgroup) has not had a problem at all. Everyone else on the original server still has freeze ups and the daily 5:20-5:30 lockup.
Domain vs workgroup it shouldn't matter how you connect to the server just as long as you connect. But for some reason the temp setup is working flawless. I'll give it the rest of the week and see what happens.
Anyone else find out anything? |
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Subject :Re:Slow Networking.....
12-10-2010 14:38:36
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| JCJXXL |
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Joined: 12-08-2010 06:50:25
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Quick update for anyone following this:
Received a call today from the clinic with the lockups and all of the workstations locked up EXCEPT for the one connected to the temp server (workgroup rather than domain setup). It worked flawless all week. |
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Subject :Re:Slow Networking.....
01-19-2011 04:45:20
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| Skirkman |
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| New User |
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Joined: 08-06-2010 08:24:03
Posts: 4
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Just thought I would tell you how we resolved our lockup slow down issues.
We added a new network card to the new Dell i7 PC's and that resolved the 5:20 lockup issues. I still don't know why that fixed it.
We setup the client/server Guardian configuration and that really improved the speed!
Thanks for all the suggestions! Good luck to those that are still having the 5:20 lockup...try a new network card...it is a cheap fix for a frustrating issue! |
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Subject :Re:Slow Networking.....
01-28-2011 13:15:38
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| acomputer |
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| New User |
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Joined: 01-28-2011 13:12:50
Posts: 4
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so its looks like running workgroup is the best way!! would everyone above agree.
changing the network card, are you running workgroup or domain? really really curious |
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Subject :Re:Slow Networking.....
01-28-2011 13:59:35
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| Chakotay2 |
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| Power User |
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Joined: 03-26-2009 18:00:49
Posts: 34
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Domain vs. workgroup shouldn't have anything to do with it. You are accessing a shared drive and both use tcp/ip. You should be using a workgroup if you have only a couple of computers, and a domain if you have 10 or more (windows limits workgroup connections starting at 10).
Also, a domain give you the ability for centralized administration (group policy, active directory, software installations, etc).
One of the things which will help is if you are using quality network equipment. Using a home (40 dollar) router, switch, etc and you are bound to have issues. Look for a quality managed switch (HP or Netgear have lifetime warranties) and a quality router. They are expensive but they will pay off as far as minimizing downtime as well as costly IT visits.
I am hoping that avimark will eventually go to a true client / server model with a sofware application on each host pc. This would also optimize network traffic as right now there is only a shortcut on your desktop and it's having to pull everything over your network. |
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Last Edited On: 01-28-2011 14:01:14 By Chakotay2 for the Reason |
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Subject :Re:Slow Networking.....
01-29-2011 01:27:32
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| acomputer |
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Joined: 01-28-2011 13:12:50
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I ONLY MENTIONED THE TWO SETUPS BECAUSE OF THE PRIOR REPLY. I AM VERY CURIOUS ABOUT THE
SETUP THING. YES DOMAIN OFFERS THOSE ADVANTAGES BUT BECAUSE OF THOSE ADVANTAGES IT CAN
SLOW DOWN NETWORK TRAFFIC WITH THE ADDED SECURITY AND CHECKS AND BALANCES. BECAUSE MY
CLIENT HAS MORE THAN 10 WORKSTATIONS, WORKGROUP IS NOT AN OPTION. BUT I AM CURIOUS!
AVIMARK IS SENDING INFORMATION TO MY CUSTOMER SAYING THEY HAVE A CLIENT/SERVER APPLICATION
BUT IF THE SOFTWAWRE IS NOT RUNNING FROM EACH WORKSTATION IT CAN NOT BE A TRUE CLIENT/SERVER
PROCESS. YOUR THOUGHTS ON THAT. MY CLIENT EXPERIENCES ALOT OF LOCKUPS AND RANDOM
SOFTWARE ERRORS. RECOMMENDED UPGRADING TO NEW SERVER WITH MORE MEMORY AND MAKING ALL
WORKSTATIONS HAVE SAME OPERATING SYSTEM. BUT IT LOOKS LIKE EVERYONE STILL HAS ISSUES. ANYONES
THOUGHTS ON THIS! THANKS |
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Subject :Re:Slow Networking.....
01-31-2011 21:54:49
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| Chakotay2 |
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| Power User |
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Joined: 03-26-2009 18:00:49
Posts: 34
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A domain will NOT slow down your networking. On the network side, it's all tcp/ip and doesn't care if its coming from a server or workstation. It will run at the speed of your network interface card, network cable quality, router & switch quality, etc.
The only thing that will be slower is the initial login, where it checks for authentication as well as a group policy refresh, at that point it caches the users credentials (token). It does check for updated group policy every 90-120 minutes (randomized so that each client doesn't check at the same time). The server is going to be optimized for handeling more network requests, as well as a processor and OS which is optimized for this type of use. So in many aspects, if you have the correct server, there is quite a bit that a server will do to speed up your traffic (given a proper network topology)
As for AVImark's client / server, you are correct, it's not a true client server. What they do is to have your run the AVImark guardian application which runs as a service in your server OS. It runs on whatever port you specify. By using this as a service with a dedicated port, you will gain a small amount of speed, but it's pretty small. It would be more realistic to say it's slightly more optimized for networks than the standalone product is.
I had heard rumor that AVImark is doing a complete re-write of their software and I can only hope it's true because it seems to me as if the way they are currently doing things is outdated.
Allen |
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Last Edited On: 01-31-2011 22:03:30 By Chakotay2 for the Reason |
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Subject :Re:Re:Slow Networking.....
02-01-2011 04:22:03
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| Jeremy-AVImark |
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| Advanced User |
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Joined: 02-11-2009 12:49:44
Posts: 789
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Chakotay2 Wrote on 01-31-2011 21:54:49:
I had heard rumor that AVImark is doing a complete re-write of their software and I can only hope it's true because it seems to me as if the way they are currently doing things is outdated.
Allen
We are continually improving our product, and we have a SQL version available now, but a complete rewrite of the software is not something forthcoming.
Also, thanks for the detailed and good information on workgroups vs. domains. |
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Last Edited On: 02-01-2011 04:22:53 By Jeremy-AVImark for the Reason |
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This posting has been authorized by McAllister Software Systems, LLC and was written by Jeremy Bennett, Client Relations Manager |
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