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AVImark Forum :: Networking Issues |
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Subject :Missing Client records..
11-29-2011 07:46:30
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| paul0546 |
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| New User |
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Joined: 11-29-2011 07:40:27
Posts: 2
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Hi All,
Hopeing someone out there can assist.
Local IT company here looking after a new client, that is using AVImark.
They have an issue were there clients just randomly disappear, and we end up with a blank record no history what so ever. This is happening more and more frequently.
Any pointers on a solution would be most appreciated.
This is my fist look at this software.
Attempted to rebuild indexs
no luck with that but did produce several errors on estimate entry with invalide codes.
Many thank in advance. |
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Subject :Re:Missing Client records..
11-30-2011 01:58:44
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| Jeremy-AVImark |
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| Advanced User |
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Joined: 02-11-2009 12:49:44
Posts: 789
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Hi Paul,
What operating system(s) are the clients using? I would be sure to carefully read over the AVImark Settings for Windows found on https://www.avimark.net/support/downloadable-documents which has all recommended Windows settings. If they are using Windows 7, I would also make sure they are on Service Pack 1 because there have been patches fixing data integrity issues. |
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This posting has been authorized by McAllister Software Systems, LLC and was written by Jeremy Bennett, Client Relations Manager |
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Subject :Re:Missing Client records..
11-30-2011 12:53:31
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| paul0546 |
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| New User |
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Joined: 11-29-2011 07:40:27
Posts: 2
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Hi Jeremy,
The clients are running windows XP sp3
All systems are on a workgroup network. I haven't reviewed the link that you attached however i will certainly review and digest.
Many thanks for the reply.
Hopefully we can resolve this. |
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Subject :Re:Missing Client records..
12-06-2011 02:57:22
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| Jeremy-AVImark |
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| Advanced User |
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Joined: 02-11-2009 12:49:44
Posts: 789
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Paul,
Were you able to verify the settings? If you have, has their been any recurrence of the issue afterwards? |
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This posting has been authorized by McAllister Software Systems, LLC and was written by Jeremy Bennett, Client Relations Manager |
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Subject :Re:Missing Client records..
12-13-2011 06:48:31
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| scrvet |
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| New User |
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Joined: 12-13-2011 06:46:03
Posts: 4
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This is the actual client responding. I did not yet verify the settings but I was able to undelete the patient and get all of the info back. Not sure why this happened in the first place.
thanks,
Chuck |
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Subject :Re:Missing Client records..
12-16-2011 02:28:30
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| Jeremy-AVImark |
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| Advanced User |
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Joined: 02-11-2009 12:49:44
Posts: 789
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Chuck,
For a patient's information to show in the undeleted window, someone would have had to remove it in the program. If it is an issue with the program a rebuild will generally fix it. |
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This posting has been authorized by McAllister Software Systems, LLC and was written by Jeremy Bennett, Client Relations Manager |
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Subject :Re:Missing Client records..
12-21-2011 07:52:29
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| Terina |
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| Advanced User |
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Joined: 06-09-2009 04:32:31
Posts: 238
Location: Poland, Maine |
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I would make sure your system is set to audit (I don't remember where it was we checked off audit functions).
I had an issue with employees thinking clients were randomly disappearing, and it was nice that I could go back and see who deleted what from where. It comes in handy! |
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