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Subject :Slow performance.. 02-03-2012 08:55:09

horohor

Power User

Joined: 02-26-2010 00:45:05
Posts: 28
Location:

we updated a few weeks ago to:

AVImark

release-2011.2: b57948294f370257f4a519520590735f699daa22
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and since then we have had really slow performance. Avimark hangs when loading information and when posting, almost to the point where we have to force close it because it freezes.

we haven't changed anything on our server and we have plenty of resources.

our server runs windows SBS 2008 and has an intel xenon quad core processor and 24gb of ram. ive been monitoring the memory and cpu usages and they never reach about 50%.

has anyone else experienced this? we are running in server/client mode as well.

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Last Edited On: 02-03-2012 08:55:48 By horohor for the Reason

Subject :Re:Slow performance.. 02-06-2012 03:23:40

Jeremy-AVImark

Advanced User

Joined: 02-11-2009 12:49:44
Posts: 789
Location:

Hi,

Do you know which version of AVImark you came from? On version 2010.5, the file type was upgraded from vm$ to v2$, and if your anti-virus was excluding scans based on file type, that could be a contributing factor.

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This posting has been authorized by McAllister Software Systems, LLC and was written by Jeremy Bennett, Client Relations Manager

Subject :Re:Slow performance.. 04-17-2012 11:58:09

mflygare

New User

Joined: 11-03-2010 06:27:47
Posts: 4
Location:

We are also having this issue, mainly when opening the calendar or clicking on the scheduling tab. It is really tough because we have a large practice and are in and out of it all the time.
We are running 2011.3.11.0 but upgraded from 2010.5 I believe. We did correct the issues with the anti-virus and still having the issues.

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Subject :Re:Slow performance.. 04-20-2012 02:25:40

neartown

User

Joined: 06-08-2010 02:33:11
Posts: 17
Location:

it may also be the RAM. Avimark is quite large now and requires some serious RAM to run. I added to most of our PC's and this helped.

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Subject :Re:Slow performance.. 04-20-2012 02:35:04

mflygare

New User

Joined: 11-03-2010 06:27:47
Posts: 4
Location:

Thank you for the suggestion. We have a large practice with over 90000 clients in our system, we have added RAM and many other items and nothing has seemed to help.

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Subject :Re:Slow performance.. 04-20-2012 10:27:16

Jeremy-AVImark

Advanced User

Joined: 02-11-2009 12:49:44
Posts: 789
Location:

The scheduling tab causing a slowdown was an issue with the program that we have fixed since your version. If you can, please give our support a call at 877-838-9273 option 1 to get assistance with downloading an update.

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This posting has been authorized by McAllister Software Systems, LLC and was written by Jeremy Bennett, Client Relations Manager


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