Call Us Today
1.877.838.9273

South Africa Support

Home

International

South Africa Home

Support

Click Flag to go Home

SugarCreek-xsm                   +27-31-266-8815
                 This e-mail address is being protected from spambots. You need JavaScript enabled to view it
             This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Annual Technical Support Plan
031 266 8233 Paul Lilienfeld

Our well-trained technical support staff is here to help. Please feel free to call, email or use live chat.

You can now use Skype to contact AVImark support from anywhere in the world.

Please call us on Skype directly at our +1-877-838-9273 general number, which is toll-free through Skype.

If you leave a message on our regular support line, please make sure and leave your Skype details so we may call you back.

Here are our support hours:

Country / Region	Time Zone	From	To
London (U.K.)	GMT	Noon	3am
South Africa	GMT +2	2pm	5am
United Arab Emirates	GMT +4	4pm	7am
Singapore / WST	GMT +8	8pm	11am
Australia (Sydney)	GMT +10	10pm	1pm
USA (CST)	GMT -6	7am	10pm

Please note:

These times apply from Monday to Thursday.
On Friday's US Support ends 3 hours earlier
We are closed on all US Public Holidays

For information, or to download the free Skype program, please visit www.skype.com.

Support Overview:

Our dedication to providing outstanding service and support is a point of excellence that distinguishes AVImark.
Our Technical Support Staff is committed to exceed all customer expectations and designed to help veterinary professionals who utilise the continually evolving AVImark technology.

Our Support Staff puts a dedicated team of experienced "trained" specialists at your disposal, as well as a wealth of enhancing tools and programs designed to benefil every member of your practice.

Annual Support Plan Includes:

• Unlimited, telephonic & e-mail, technical support.
        • Monday – Friday: 8am – 5pm
        • Weekends & Public Holidays: Closed

• Live Chat Hours: (USA – times subject to daylight savings)
        • Monday – Thursday: 5pm – 4am or 4pm – 3am,
        • Friday: 5pm – 1am or 4pm – midnight

• Online troubleshooting, by logging in to the server (LIMITED)
        • Requires high-speed internet access
        • Available during office hours by prior arrangement

• Enhancement Updates throughout the year, as released.

• Quarterly e-Newsletter

• Access to GlobalVet’s SMS feature and/or other ancillary products offered

Payment Options :

Annual Direct Deposit/EFT..Please call for rates OR

Monthly Direct Deposit/EFT..Please call for rates

Exclusions:

• Hardware issues such as
• Networking
• Printer set-up

• Onsite support

Terms & Conditions

Please note that non-payment of the necessary fees will result in our staff not being able to assist you, as well as the suspension of the SMS facility and/or other anicillary products, for which you may be registered.
Our technical support does not allow for the option of a per-call charge-out/billing.

Thank you for your understanding & co-operation.

" McAllister Software continues to amaze me with such good service and understanding, patient employees. "

Gerald Howse, DVM


	Live Chat by LivePerson

Mss rewards

Sign up for a year of AVImark technical support and get additional discounts when you use these other services. Click Here to Learn More