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Our well-trained technical support staff is here to help. Please feel free to call, email or use live chat.

Annual Support Plan

Our dedication to providing outstanding service and support is a point of excellence that distinguishes AVImark. Our Technical Support Staff is committed to exceed all customer expectations and designed to help veterinary professionals utilize the “continually evolving” AVImark technology.

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The Latest AVImark Version is 2011.3.7.0 Created 1/30/12.
Click ReadMe to to view the Readme file with complete details.
For a summary of the latest version's changes, click forum.

IMPORTANT: If you currently use IDEXX LabREXX within AVImark please DO NOT update until you are directed to do so by the MSS Lab Support team. The latest official version of AVImark, 2011.2, brings improvements to the LabREXX interface that requires new setup; for this reason we are pushing out a controlled update process. MSS and IDEXX are committed to ensuring that the transition to this new workflow for AVImark- IDEXX LabREXX is a seamless one as we are actively updating hospitals as quickly as possible. If you currently use IDEXX LabREXX and would like to update to the latest version of AVImark, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and a member of the support team will contact you in the order that it is received.

Our technical support business hours are as follows:

Monday-Thursday	7:00 a.m. - 10:00 p.m.
Friday	7:00 a.m. - 7:00 p.m.
Saturday	8:00 a.m. - 2:00 p.m.
Holidays	We are closed on most national holidays.
Chat hours- Monday-Friday	9:00 a.m. - 5:00 p.m.
Holiday Hours	Christmas: CLOSED Saturday, December 24 Sunday, December 25 Monday, December 26 New Year's: CLOSED Monday, January 2

To download the new AVImark iPhone application, simply click on the following icon.

To download the new AVImark Android application, simply click on the following icon.

Check out our Tip of the week page

Click here to check out our AVImark Newsletter

" I could be a salesperson for AVImark - the company is great, technical support staff is super - I love the software - if you need to refer new potential users to happy clients....have them call me! "

Angee Baker


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Mss rewards

Sign up for a year of AVImark technical support and get additional discounts when you use these other services. Click Here to Learn More